Remarks

Please be informed that payment through e-wallet could become temporarily pending during payment processing due to potential issues or delays involving the payment gateway or bank server.

E-wallet providers will make the payment to STAROBW2025 (via the Organiser) on the next working day. However, it is still subjected to respective bank’s processing time. If the settlement date is on weekend/public holiday, then the settlement will be made on the next business day.

In light of the above, the booking confirmation will arrive into your email inbox later than typically within 3 hours upon payment is made. If no email has arrived, please ensure to check your email inbox including spam/junk folder for your booking confirmation, or if the email you have provided upon registration is correct.

You may also check your transaction status at your online banking/mobile banking acknowledgement and transaction history page. The status will display your transaction status as either successful or unsuccessful.

If you find that the status remains unresolved for several minutes, you may attempt to resolve this by logging out and then logging back in.

Please do not hesitate to contact our STAROBW2025 Helpline if we can be of any further assistance/provide further information on this matter.